Placing an order

Payment

During the purchase process, you can chose the payment option that suits you best. There are four payment options available.

Credit card payment: Once the order is confirmed, you will be automatically redirected to a secure payment platform. After filling in your credit card data and placing the order, you will receive a confirmation message.

Bank transfer payment: Once the order is confirmed, you will receive a message with the bank account number where the payment needs to be transferred. The payment needs to be completed within a period of 48 hours after the order confirmation. Otherwise, the order will be cancelled. Once the transference is received, you will be sent a confirmation message and your order will be processed.

UdL Internal Payment: This payment method is only valid for internal purchases within the University of Lleida. To process the order, you will be asked to specify the name of the person responsible for the order, the organic structure and the project that will have to pay for the expenses. Once the information is received, we will issue the corresponding invoice through the usual means.

Order processing

Once the payment is confirmed, the order processing can take between 24 and 48 working hours. In case it takes longer, the client will be informed before confirming the purchase.

Delivery methods and expenses

Currently, the virtual shop offers the following delivery options.

1) Collection at the store/Internal mail: The order will be processed in our physical store. This modality has no costs. For internal UdL orders, the purchase will be sent via internal mail.

2) Standard delivery: The order processing can take between 24 and 48 working hours, and the delivery can take a maximum of 24 hours. MRW is in charge of these deliveries, which are only for packages under 5 kg and have a cost of 5,85€ (VAT included). For deliveries over 5 kg, we will contact you to inform you about the delivery cost. All clients will be given a number to track the package.

For other delivery options, please contact our team.

Prices

The online shop prices appear in euros and include the corresponding VAT (4% for printed books or e-books, 21% for phonographic products, videos…).

Sales returns

For complaints concerning faulty products or any other reason of dissatisfaction, contact us and our team will try to solve the incidence with utmost urgency.

International orders

Currently, the virtual shop doesn’t serve orders outside Spain. If you are interested in purchasing our products, you can access Unebook: an academic book library connected to UNE (Union of Spanish University Publishing Houses), which gathers different Spanish academic publishers.